Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return any or all items in their original condition and packaging subject to the following conditions.

RETURNS POLICY

You must inform us of your intention to return the goods to us in writing within 14 days of receiving the goods by sending an email to: sales@hardwickcandleco.com You must wait for our response by email before returning the goods.

RETURN PROCESS

To return an item, please include your order number and place the item securely in its original packaging. Please obtain a tracking reference number and proof of postage and mail your return post to the following address:

Hardwick Candle Co. Returns - Attn of Spa Elite, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire GL50 1TA United Kingdom

Please note, that you will be responsible for return shipping. Please use a trackable method to mail your return as we cannot accept damaged or lost returns and reserve the right to refuse your return if you do not send it appropriately packaged, and tracked.

REFUNDS  

Please allow at least fourteen (14) days from the receipt of your item to process your return. After receiving your return and inspecting the condition of your item we will contact you regarding your credit.

We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us using the email below to inform us. We do require the product to be sent back to us appropriately packaged and tracked before a refund or exchange can be made. In these circumstances please note your tracked postage return will be covered so you must keep your receipt and proof of postage, please email the postage receipt to us via the email address below so that we can credit your account, the credit is processed once we receive the item. Please allow at least fourteen (14) days from the receipt of your item to process your return.

QUESTIONS

If you have any questions concerning our delivery or return policy, please contact us at: sales@hardwickcandleco.com